Rockpool Farm Byron Bay values and respects the privacy of the people we deal with. Rockpool Farm Byron Bay is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
How do we collect your personal information?
We collect your personal information directly from you when you:
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from Airbnb and Stayz. We collect your personal information from these third parties so that we can contact you regarding your booking at Rockpool Farm Byron Bay.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
How do we protect your personal information?
Rockpool Farm Byron Bay will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Rockpool Farm Byron Bay will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days.
Inquiries and complaints
For complaints about how Rockpool Farm Byron Bay handles, processes or manages your personal information, please contact [email protected]. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
For stay enquiries
please contact us.
